Your satisfaction is our priority. If you're unhappy with your purchase, you can initiate a return within 5 days of receiving your product. The item must be returned in its original condition within 14 days of receipt. Please note that the refund amount will be reduced by the initial shipping costs, which vary based on the item's size and delivery location.

To ensure a smooth return process, please notify us within 5 days of receiving your item if you wish to return it. The item should be sent back within 14 days of delivery and must be in the same condition as when it was received. Damages or alterations to the product may affect the refund amount.

Yes, returned items must retain their original condition. We understand the nature of handmade rugs and consider normal wear and tear during our return evaluation. For full-price purchases made in Europe, the return window is 14 days, with a notification requirement within 5 days from the delivery date. International returns must also be communicated within 5 days, acknowledging longer shipping times but maintaining the item's condition.

If you opt to arrange your own shipping, ensure it's with a secure and traceable service like Royal Mail Signed For or DHL. It's important to keep your proof of postage, as we are not liable for lost returns.

For any further questions or assistance with your return or exchange, please don't hesitate to contact us at info@thepersianrugstore.com.

Before returning an item, please contact us to discuss the reason and determine the best method for your return. We can organise a courier pickup for your convenience, or you may choose to arrange your own shipping through a secure, traceable service. For courier pickups, email us at info@thepersianrugstore.com with your package details and preferred pickup date, and we'll provide a return label.

Please send your returns to:

The Persian Rug Store

105 Eade Rd,

Harringay Warehouse District,

London, N4 1TJ,

United Kingdom

Ensure your rug is well-packed to avoid damage during transit, using the original packaging or securely wrapping it in an alternative.

We are happy to facilitate exchanges for our unique Persian rugs. Given the uniqueness of each piece, please note exchanges can only be processed for a different product, not the same one. For assistance with exchanges, contact us at info@thepersianrugstore.com.

All refunds will be processed, excluding shipping costs. We process refunds securely through Airwallex, and once issued, the refund is immediately forwarded to your bank.