To purchase a carpet from our online collection, simply add it to your cart from the product detail page and proceed to checkout. You'll be prompted to enter your shipping and contact details, then follow the steps to complete your order. Once your carpet is dispatched, you'll receive an email confirmation with all the details, including a tracking number.

Yes, if your order hasn't been sent out for shipment, you can request a cancellation. Since we aim for prompt deliveries, please contact us immediately at info@thepersianrugstore.com if you need to cancel or modify your order.

We accept various payment methods for your convenience, including Credit Card, Mastercard, PayPal, and Bank Transfer. Detailed information about each method can be found on our payment information page.

We accept payments in GBP, EUR, and USD. The currency is typically set based on your location, but you can switch currencies using the option in the header of our website.

Upon completing your order, you will receive an order confirmation email containing all necessary details for bank transfers.

Please use your order number as the reference in your bank transfer. This number can be found in your order confirmation.

Currently, we do not offer COD as a payment option.

We prioritise the security of your transactions. Our online shop utilises SSL encryption to protect your data, a standard used by major financial service providers. Additionally, credit card transactions are secured with 3D Secure technology.

Your invoice or receipt will be included in your shipping confirmation email. For any queries regarding invoices, our customer service team is ready to assist.

Yes, all essential details of your purchase can be found in the order confirmation email. If you need further information, please contact us at info@thepersianrugstore.com or refer to your order number.

Certainly! If your discount code was valid at the time of purchase, please send it along with your order number to info@thepersianrugstore.com, and we'll apply it to your order.

Ensure that your voucher code is valid for the items in your basket and hasn't expired. If you're still facing issues, contact our customer service for assistance.