Shipping Policy
At The Persian Rug Store, we're dedicated to ensuring a seamless and personalised shipping experience. Our team strives to process all orders within a 24-hour window, though please allow up to 48 hours for some exceptions.
Key Shipping Details:
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Complimentary Global Shipping: We ship our products worldwide at no extra cost to you.
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Delivery Schedule: We dispatch orders from Monday to Friday, between 9 AM and 6 PM. Should you need your order sent to an alternate address, please reach out to us directly.
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Delivery Timeliness: While we do our utmost to deliver within the estimated timeframe, external factors may cause delays. We promise to keep you updated should any delays arise.
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Signature Requirement: Our deliveries are secured with a courier's signature upon receipt, ensuring your items safely reach you.
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Special Notice: Currently, due to specific US sanctions, we are unable to ship Persian rugs to the United States.
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Customs and Duties: Customers may be liable for local customs fees. For orders within the EU, we'll handle the taxes so you don't have to worry.
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Contact Information: A valid contact number is essential for arranging your delivery. Rest assured, your number will only be used for delivery purposes unless you specify otherwise.
Delivery Destinations & Fees
Enjoy free shipping across the UK, Europe, and globally.
United Kingdom (2-3 Working Days): Includes the Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, and the mainland.
Europe (3-5 Working Days): Covering Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Rest of the World (3-5 Working Days): This includes but is not limited to China, Canada, Hong Kong SAR, Japan, United Arab Emirates, and the United States. If your country isn’t listed, please contact us to arrange shipping.
For a bespoke and hassle-free delivery of our exquisite Persian rugs, trust The Persian Rug store to exceed your expectations. Should you have any questions or need further assistance, please email us at info@thepersianrugstore.com, where a dedicated member of our customer service team will be there to help.
Returns and Exchanges Policy
Exchanges Policy:
We are pleased to offer exchanges on our unique products. Please understand that due to the uniqueness of each rug, exchanges can only be made for different products, not the same one.
Returns Policy:
Your satisfaction is important to us. If, for any reason, you wish to return your purchase, please contact us within 5 days of receiving your product to initiate the return process. The item must be returned in its original condition within 14 days of receipt. Please be aware that the refund amount will be reduced by the initial shipping charges, which are, on average, around £20 to £70 depending on the size of the item within the UK (Outside of the UK, it will be more expensive). For convenience, we can provide a return label and arrange courier collection upon request. Contact us at info@thepersianrusgtore.com for assistance.
Standard Return Conditions:
We want you to be completely happy with your purchase from The Persian Rug Store. If you decide to return an item, please notify us within 5 days of delivery to start the return process, and ensure the item is sent back to us within 14 days of delivery.
Key Conditions for Returns:
- Returned items must be in the same condition as when delivered. Any damages or alterations may affect the refund amount. We understand the character of handmade rugs, including wear and tear, and take this into consideration when processing returns.
- For purchases made in Europe at full price, the return window is 14 days from delivery, with a notification period of 5 days from the delivery date. This policy does not override your statutory rights.
- International returns must also be communicated within 5 days of receipt. We recognise shipping may take longer, but adherence to the 5-day notification policy is crucial for maintaining item condition.
All refunds will exclude shipping costs.
How to Return Your Item by Post:
Before sending a return, please contact us to discuss the reason and best method for your return.
Send returns to:
The Persian Rug Store
105 Eade Rd,
Harringay Warehouse District,
London, N4 1TJ,
United Kingdom
For a hassle-free return, we can organise a courier pickup for you. Email us at info@thepersianrugstore.com with the package details and preferred pickup date. We'll provide a return label for your package. Ensure the rug is well-packed to avoid damage, preferably in the original packaging or securely wrapped in an alternative.
If you prefer to arrange your own shipping, ensure it's through a secure, traceable service like Royal Mail Signed For or DHL, and keep your postage proof. We are not liable for lost returns.
Refund Processing:
Refunds are securely processed through World Pay. Once we issue a refund, Airwallex immediately forwards it to your bank.
